Please call the SBI Card helpline at 39 02 02 02 (prefix the STD code of your city) or register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Write To Us
Manager- Customer Care Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
Escalate a Query
If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call our Customer Care Helpline Number at 1860-180-7777
Escalation Matrix
Click here to see our Escalation Matrix and other options.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Grievance Redressal Officer:
Name | Designation | Contact Number | Write to us | Address |
Mr. Prosenjit Dhar | Nodal Officer | 1860-180-7777 | Escalate your Interactions | DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
Mrs. Rupali Bhardwaj | Principal Nodal Officer | Escalate your Interactions | DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
Call Customer Care Desk
Dial SBI Credit Card Customer Care Numbers 1860 500 1290 , 1860 180 1290
, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (Toll Free)
Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.
E-mail Us
customercare@sbicard(dot)com
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