ICICIdirect is doing a tremendous follow-up. We started with ICICIdirect long time back when it was initially launched, however it undertakes the follow up to regain their lost clients and email received from them asking us to rejoin their service is as appended below:
It has been a while since you last visited ICICIdirectcom.
Is it the markets or some other reason that has kept you away from your ICICIdirectcom account? Please let us know by writing at feedback@icicidirect.com. Your suggestions and inputs will help us serve you better and also help us in identifying causes which will in turn improve our products and services.
Also since you have not experienced our services for sometime now... here is a service guarantee from us. If you start trading on ICICIdirectcom now and are unhappy with the experience, we promise to refund 50% of the brokerage charged on all transactions done from the date of receipt of this mail for a period of one month or October 31, 2011, whichever is earlier**. This is one way to measure our commitment to you and to show that your relationship is important to us. So if you are not satisfied, just write to us at feedback@icicidirectcom and simply ask us for the refund on or before October 31, 2011.
We would also like to take this opportunity to introduce a few new products or services launched during the year.
Equity SIP : A product which helps you curtail the risk of market volatility and takes away the pain of timing the markets. With Equity SIP you can invest a fixed amount or buy a fixed quantity of stock at defined intervals. It helps you in Rupee Cost averaging by buying on both ups and downs.
myGTC : If you wanted to buy/sell a stock for long at your desired levels but always missed the opportunity due to lack of time for tracking markets then myGTC which was launched recently solves your problem by keeping your orders valid up to 30 days so that your orders get executed at your desired price without the hassle of tracking.
Enhanced Margin Product : You can now buy your favorite stocks at your preferred price by just paying the margin money of your investment on trading day and remaining amount can be paid on T+2 days. This would help you invest more in your favorite stocks and provide sufficient time to make the payment upto T+2 days. If you are an intraday/ short term traders, you will get an opportunity to square off your buy position till 3:30 pm or can continue to hold the position till T+2 days to maximise the available opportunity in the market.
Profit Order in MarginPlus : Profit order in MarginPlus allows you to place both Profit order and Stop Loss order at the same time to help you in disciplined trading.
Trade Racer : A power packed trading platform through which you can trade at high speed. This also gives you an access to live streaming quotes, research calls, integrated fund transfer facility along with multiple watch list.
Online Password : In case you have forgotten your password you can simply generate your password online in 3 simple steps
In case you want to start using your account immediately and do not have Login Id/Password with you, please opt for our online password facility where you can generate your password in 3 simple steps. If you still face any problem please write to us at helpdesk@icicidirect.com.
Looking forward to partnering your journey to success. We hope to welcome you back.
Best regards
Vishal Gulechha
Head - Equity Product Group
ICICIdirectcom
So above was the email received from icicidirect and we also have written about mygtc which is a new initiative worth exploring.